Support
ExplainMe Support
For support with ExplainMe, email support@explainme.co.uk.
Before publishing this site, replace the support email above if you plan to use a different mailbox or forwarding address.
How to get help
When you contact support, include:
- Your app version and iOS version
- A short description of the issue
- Any relevant screenshots or error messages
Topics we can help with
- Signing in with Apple
- Subscriptions and premium access
- Family setup and child profiles
- Check-ins, reflections, routines, and insights
- Linked child-device pairing
Response times
We aim to respond to support requests within 3 business days.